How can we help?
We usually reply within a day.
Chat with us
In the app, go to Settings › Chat with us. Or start a chat right here.
Common questions
A locked app still opened. Why?
Serein needs permission to lock apps, and that permission can get switched off. Open Serein: if it's off, you'll see a message on the home screen with a button to turn it back on. If a lock was meant to start at a set time, it can take up to a minute to kick in.
How do I open a locked app for a few minutes?
Open Serein, tap the locked group of apps on the home screen, then tap the app you need. Take a short breath, then choose how long you want it for. It locks again by itself when the time's up.
Why can't I change or turn off a lock?
That lock is set to Strict and it's on right now, so it stays as it is until it ends. That's the point of Strict. If you really need a break, you get one rainy day a week: an hour off from every lock.
Is there a free trial?
Yes, on the yearly plan. You won't be charged until the trial ends, and you can cancel any time before then. The monthly plan starts straight away, with no trial.
How do I cancel my subscription?
Apple handles your subscription. On your iPhone, open Settings, tap your name, then Subscriptions, then Serein. Cancel at least a day before it renews so you aren't charged again.
I got a new phone. Where's my subscription?
Sign in with the same Apple account, open Serein and tap Restore. Your subscription comes back straight away. Your sessions and streaks stay on your old phone, so they won't move across.
Why can't I delete Serein?
You've turned on Delete protection, which stops Serein being removed while a focus session or strict lock is on. Wait until it ends, or turn Delete protection off in Serein's settings.
How do I leave Friends and delete my account?
In Serein, go to Settings and tap Delete account. You'll leave your group and your Friends profile is erased. Everything else in the app stays as it is.